QXO — Legacy POS Modernization
Redesigning a Mincron-based point-of-sale system into a modern,
scalable, search-driven experience for branch sales teams.
The Problem
QXO inherited a legacy Mincron POS used across branches nationwide. The system relied on keyboard memorization, fragmented workflows, and tribal knowledge, making onboarding slow and error-prone.
The Approach
- Observed real branch workflows and interruptions
- Mapped ISR and OSR order-entry journeys
- Introduced progressive disclosure and quick-order paths
- Designed AI-assisted search alongside predictable filtering
Search Evolution
Structured, predictable search
Natural-language, AI-assisted search
Outcome
The redesigned POS reduced cognitive load, improved onboarding, and established a scalable foundation for future AI-driven workflows without sacrificing speed for expert users.